AI use case mapperDeterministic v1

Map a workflow to the AI patterns inside it.

Pick a common workflow and see the likely AI implementation patterns, data prerequisites, human-review points, failure modes, and evaluation questions. This is educational, not a recommendation to automate the workflow.

Mapped workflow

Policy help desk

Answer from approved policy text and escalate ambiguous cases.

RetrievalSummarizationRoutingEvaluation

Data prerequisites

  • Approved policies, FAQs, process guides, and effective dates.
  • Permission-aware access rules for employee, HR, legal, and customer data.
  • Historical questions, escalations, and final approved answers.
  • A policy owner for content updates and conflict resolution.

Human review points

  • Ambiguous policy interpretation or conflict between documents.
  • Employee relations, legal, security, or regulated-topic questions.
  • Questions involving personal data or access restrictions.
  • Any answer where the source is missing, stale, or low confidence.

Where it can fail

  • The system answers from outdated policy language.
  • A general answer ignores role, region, or effective-date differences.
  • Users treat a drafted answer as official approval.
  • Permission gaps reveal policy content to the wrong audience.

Evaluation questions

  • Are answers source-linked to the correct policy version?
  • How often does the system say it does not know when it should?
  • Do escalations go to the right policy owner?
  • Can reviewers audit which source supported each answer?
What would need to be true

Useful AI starts with workflow facts, not tool enthusiasm.

  1. Versioned policy documents and clear effective dates.
  2. Access controls that match the policy audience.
  3. Approved escalation paths for sensitive interpretations.
  4. A review loop for unanswered and misanswered questions.
Guardrails

This mapper teaches pattern recognition.

  • No ROI claim

    It does not estimate savings, readiness, or business value.

  • No vendor ranking

    It explains implementation shapes, not which product to buy.

  • No automation order

    Human approval points stay visible instead of being smoothed away.

  • Pro-ready foundation

    A future version can save worksheets or add AI-assisted workflow intake.

Pro direction

Later: turn this into a saved worksheet.

The public version uses curated examples. A future Pro version could let a reader describe their own workflow, save the map, refine the evidence checklist, and turn it into a pilot-scoping worksheet with explicit guardrails.

AI Use Case Mapper - The AI/4C Brief